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Frequently asked questions and their answers

How can I get in contact with MULTI-LITE?
There are several options: Sending us a fax, using our online contact software or standard email. Since many standard emails get marked as spam, we would recommend you to use our online contact software and leave your message in case we are not on line. Of course you may also call us.

Do you speak my language?
All export sales employees at MULTI-LITE are at least capable of English. Besides that we have native speakers of French and Spanish, basic Italian, Portuguese and Russian.

Can I buy from MULTI-LITE as private individual?
Sorry, no. We are a wholesaler only set up for business with other companies, independent workers or free lancers, registered organisations or governmental institutions. If you need to buy small quantities, please refer to your local retail store or electrician. Thank you for your understanding.

Is there a MULTI-LITE online-shop or a general price list?
No, there is not yet an online shop available. Selling to more than 90 countries and an inventory of around 8000 articles does not allow us to keep all availability and prices up to date. So our experienced sales persons will provide you with your individual quotation. For the same reason there is no general price list available online.

What information do you need from me to quote?
Your inquiry should contain your full companies name, your personal name, address, full phone and email contacts, the manufacturer's article numbers and the quantity of lamps or lighting articles you intend to buy. Our sales persons will then get in contact to you. If you have your own website, please let us know. It helps us in understanding your business.

Can I pay with credit cards, PAYPAL or any similar payment method?
We apologise, but we can only accept bank (wire) transfers. First time customers are always served after receiving payments in advance.

How trustworthy is MULTI-LITE when I have to pay in advance?
You are buying from one of the world's largest specialty lighting distributors for OSRAM and PHILIPS lighting. And in our case, this is not a phrase but truth. The company has been established in 1988 and constantly growing since the beginning. MULTI-LITE owns the ground and buildings of its headquarters in Hamburg, Germany and has an average inventory at a value of 1.5 million EUR in stock, which you can see live from our webcam during working times. If you need some written reference, we will be gladly supplying it to you. Of course you are always welcome to convince you personally here in Hamburg.

How long are your delivery times?
It depends: While we have most lamps for the entertainment and movie lighting industry in stock, we are set up to send at the day of order, respectively received payment. General lead times for PHILIPS and OSRAM lamps in their stock is one week after our order which we will place after all negotiations with you have been finalised. Other manufacturer's lead times may be longer. We have service representatives supplying you constantly with updates if we need to collect or combine several orders to one shipment.

Which freight forwarding company is the preferred MULTI-LITE partner?
Since many years we have a good relationship with UPS as partner for parcel services. But we are also working with other companies upon your request. Our service personnel is experienced to assist you in organising any sea- or airfreight transport at no extra-costs.

Do you under invoice?
No, we do not offer under invoicing since it is an illegal action in most countries.

Do you do customs clearance?
We are online connected to German state customs authorities and do customs clearance by our selves.

Do I get an order confirmation?
Yes, we usually generate a PDF file containing all merchants' information you need. If you need to receive it by fax, please let us know.

Is MULTI-LITE capable of managing container loads at its facilities?
Yes, we can load and unload trucks with containers of up to 40 feet directly in our warehouse. It takes usually less than one hour to truck containers from our Headquarter to the sea port of Hamburg or the international rail road network with direct trains transporting goods even to Beijing. Please ask our team for estimated lead times to your region.

To how many countries does MULTI-LITE sell?
As of now, we serviced customers in around 90 countries around the world. We are selling world wide with the exception of legal trade limits issued by our government or the European Union.

MULTI-LITE has also a subsidy in Shanghai, People's Republic of China?
Mr. Zhang, who was a long year employee with MULTI-LITE in Hamburg took over the business in Shanghai. We are closely and continuously collaborating with MULTI-LITE Shanghai.