Shipping & delivery information

Shipping and delivery information

Shipping and delivery times

We are proud that our customers have verified in a survey that our ability to deliver goes far beyond most of our competitors. We supply lights for the stage, show and film lighting area and LED retrofit lighting for shops and hotels generally on the day of the order if we receive the order by 15:00 pm. We notify you of the exact delivery times and shipping costs in our written offer.

Shipment tracking

UPS automatically creates a tracking number to track every shipment. This is sent to the e-mail address that you specify in your order.

Picking up at the factory

You are welcome to pick up your items yourself if you prefer. Our delivery channels are available Monday through Friday between 9:00 am and 6:00 pm for collecting goods. We can ship container lengths of up to 40 feet.
Just select the option “collect” on your enquiry/order. We will contact you promptly regarding possible dates for pick-up of your goods.

The address for pick-up from the factory in Germany is:
Multi-Lite Lichttechnik Handels GmbH
Senefelder-Ring 61
21465 Reinbek near Hamburg

In urgent cases you can reach us at +49 40 66 99 300.

Shipping costs

It is difficult to state the exact shipping costs in advance. Various factors like the shipment method selected ( express, airfreight, etc.), surcharges from freight forwarders, and the delivery location (for example, international shipments) effect the actual delivery costs. We therefore process your enquiry/order in our logistics department first and determine the most economical shipping cost for you. We provide you with this information in our written offer.

Shipping partners

We have been working with UPS for many years. If you prefer shipping with a different company, we are happy to consider that. Notify us of the name of your preferred freight forwarder in your enquiry/order and we will handle the rest.

Locations and destination countries

Multi-Lite is an internationally positioned company with five locations on three continents. With our headquarters in Reinbek bei Hamburg (Germany) and offices in Heston/London (England), Burbank (USA), Las Vegas (USA) and Asunción (Paraguay), we are optimally situated for individual country needs and technical standards.

Today we have supplied customers in 90 countries around the globe. Our experienced logistics employees organise the shipment of your goods reliably and quickly, regardless of destination.

Private customers

We serve private customers in our private customer shop.

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